Shipping & Returns

Shipping

ADRN currently ships within Italy and to supported European Union destinations.

Pre-order notice: ADRN 01, ADRN 02 and ADRN 03 are currently available for pre-order. Pre-order orders may require additional processing time before dispatch, especially during periods of high demand or a high volume of orders. You will receive a shipping confirmation as soon as your order has been dispatched.

Italy — Standard Tracked Shipping: €4.90
Italy — Free Standard Shipping: orders over €50
European Union — Standard Tracked Shipping: €14.99

Estimated delivery times shown at checkout refer to carrier transit where available and do not necessarily include the additional processing time applicable to pre-order items. Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Returns & right of withdrawal

You may notify ADRN of your decision to withdraw from your purchase within 14 days from the day you receive your order, without providing a reason.

After notifying ADRN of your decision to withdraw, the product must be returned within 14 days. To request a return, contact adrn.jewel@gmail.com and include your order number.

Return shipping costs are borne by the customer for change-of-mind returns. We recommend using a tracked return service.

Products may only be handled to the extent reasonably necessary to establish their nature, characteristics and functioning. A reduction in value resulting from handling beyond what is necessary may be deducted where permitted by applicable law.

Refunds

Where the right of withdrawal is validly exercised, ADRN will refund the payments due, including the cost of the least expensive standard delivery method offered for the original order. Any additional cost resulting from the customer's choice of a more expensive shipping method is not refundable.

Refunds are issued using the original payment method. ADRN may withhold the refund until the returned product has been received or until evidence of its return shipment has been provided.

Incorrect, damaged or non-conforming products

If you receive an incorrect, damaged or non-conforming product, contact adrn.jewel@gmail.com with your order number and photographs of the issue.

Products sold to consumers are covered by the statutory legal guarantee of conformity provided by applicable consumer law. Nothing in this policy limits the statutory rights of consumers.