Refund policy

Returns and Refunds Policy

ADRN offers a return policy within 30 days of receiving your order, without prejudice to the mandatory rights granted to consumers under applicable law.

To request a return, contact us at adrn.jewel@gmail.com, stating your order number and the items you wish to return.

Once your request has been accepted, we will provide instructions for making the return. Items sent back without a prior return request may not be accepted.

Returns must be sent to the following address: Via Libertà 52, 20092, Cinisello Balsamo (Milan), Italy.

Conditions for voluntary returns within 30 days

To benefit from ADRN's commercial return policy beyond the statutory withdrawal period, the product must be returned in the same condition in which it was received, not used beyond what is necessary to establish its nature, characteristics and functioning, and complete with any tags, accessories and original packaging where reasonably possible.

Proof of purchase is required.

Right of withdrawal for European Union consumers

If you purchase as a consumer in the European Union, you have the right to withdraw from the contract within 14 days from the date on which you, or a third party designated by you other than the carrier, takes physical possession of the goods, without having to provide any reason.

To exercise your right of withdrawal, it is sufficient to clearly communicate your decision to us within the applicable period by writing to adrn.jewel@gmail.com.

After notifying us of your withdrawal, you must return the products in accordance with the instructions we provide.

The consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Statutory rights remain applicable regardless of the conditions of ADRN's commercial return policy.

Return costs

For a return due to a simple change of mind, the direct cost of returning the goods is borne by the customer, unless ADRN states otherwise.

If the product received is incorrect, damaged or has a lack of conformity attributable to the seller, contact us before sending anything back: we will assess the case and, where applicable, arrange the return at no cost to the customer.

Damaged, incorrect or defective products

Please inspect your order when you receive it and contact us as soon as possible at adrn.jewel@gmail.com if the product is damaged, defective or different from the item ordered.

Rights relating to non-conforming goods are governed by the statutory legal guarantee under applicable law and are not limited by this commercial return policy.

Exceptions

The right of withdrawal may be excluded only in the cases provided for by applicable law, for example for certain goods made to order or clearly personalized.

Purchasing a product at a discounted price or during a promotion does not affect the mandatory rights granted to consumers by law.

Exchanges

If you would like a different product, the quickest method is to request a return of the item received and, once the return has been handled, place a separate new order.

Refunds

Where the statutory EU right of withdrawal is exercised, we will refund the payments received, including the cost of the standard delivery method originally offered, within 14 days from the date on which we are informed of the decision to withdraw.

We may withhold the refund until we have received the products or until you have provided evidence that you have sent them back, whichever occurs first.

The refund will be made using the same payment method used for the purchase, unless otherwise agreed.

Any additional costs resulting from your choice of a delivery method more expensive than the standard delivery method will not be refunded where permitted by law.

The time required for a refund to become available in your account may depend on your bank or payment provider.

For any issue relating to a refund, contact us at adrn.jewel@gmail.com.